Refund and cancellation policy

Independent practice and free access

Aptitrail is an independent preparation platform. It is an independent preparation service, not affiliated with or endorsed by dMAT, g.a.s.t., APS or any university. All released questions are original practice material. Scores are not official exam results or admission guarantees. Free access consists of a fixed catalogue of 65 questions: the same 20 per Core topic and five General Academic questions on every visit. Repeating a free set does not unlock new or premium questions. Sets are custom practice formats. Paid checkout availability is shown on the account page.

Use and corrections

Use Aptitrail for personal learning. Keep login codes private. Do not resell accounts, bypass access controls, disrupt service or systematically redistribute the bank. Accessibility tools are welcome. Errors may lead to corrections or withdrawals; the free catalogue never rotates into premium inventory. Report errors with the question ID. Academic outcomes and uninterrupted availability are not guaranteed. Mandatory rights remain unaffected.

Privacy and saved progress

We store answers, flags, confidence, help usage, exposure and attempt history to provide learning and progress tracking. A first-party cookie identifies a guest session; pending drafts can remain in browser storage. Verified email sign-in links progress to an account and registers a browser identifier. Clearing browser data may lose access to guest progress or unsent drafts.

Cloudflare hosts the application and practice database. Supabase provides authentication using the configured Sydney project. Resend delivers authentication emails. These services may process technical and security logs. Free learners do not need to provide identity documents, webcam footage or card details.

Learning records currently have no automatic inactivity-deletion schedule. For access, correction or deletion requests, contact https://aptitrail.com/help#feedback from your account email. Requests need identity verification and manual processing; there is no instant self-service deletion. Security, dispute or legally required records may require separate retention. Do not send passwords, OTPs or full payment credentials.

For purchases we retain account-linked references, product/terms versions, amounts, payment/refund states, expiry, limited webhook identifiers, acknowledgements and admin decisions. Razorpay processes payment data; we retain no card credentials, PINs or payment OTPs.

Delivery, payments and cancellation

Free practice consists of the same fixed 65 original questions. Premium provides access to the released bank, mixed and targeted practice, revision and reserved forms. Digital access is delivered in your browser after the server verifies a captured Razorpay payment. The one-time final payable price is INR 199 for the first 100 captured introductory purchases, then INR 299. No additional GST is charged; the operator has confirmed they are not GST-registered. The purchase acknowledgement is not a tax invoice. There is no automatic renewal. You may make a new affirmative purchase after existing access expires.

Access lasts six calendar months, using Asia/Kolkata time and clamping to the final day of a shorter month. The expiry shown in your account is recorded once at verified capture confirmation. A signed capture-event timestamp is used when available; delayed API recovery uses first verified capture observation and does not later shorten that recorded period. No physical shipping is involved.

Goodwill refund requests are manually reviewed within seven days of verified capture and before 40 distinct paid-only questions have been deliberately viewed. Requests involving non-delivery, material defects or applicable mandatory rights remain reviewable independently of this goodwill threshold. A request alone does not revoke access or promise an automatic refund. A full processed refund ends that purchase's access. Partial refunds require individual review. When support approves a refund, that purchase's access is held pending its outcome; a failed refund requires verified support review before access can be restored with its original expiry. No refund is issued merely because checkout closes or activation is delayed.

If confirmation is delayed, check the existing order status rather than paying again. Contact https://aptitrail.com/help#feedback with your purchase reference. Razorpay handles payment authentication; Aptitrail does not collect card credentials, UPI PINs, bank passwords or payment OTPs. Payment availability is shown on the account page; do not make off-site payments to unlock access.

Support and grievances

Support and grievances: https://aptitrail.com/help#feedback. Reports are private and handled manually; track them in Account. Include a question ID or purchase reference. Correspondence address below.

Support and grievances

Use the Contact and feedback form for support, purchase questions, grievances or feedback. Messages are reviewed by the Aptitrail team. Include a question ID or purchase reference when relevant. Never send passwords, login codes or payment credentials.

Business correspondence address

No 08 2nd Cross 5th Main Sanjeevini, Nagar Present Annapoorneshwari Nagar Moodalapalaya, Bengaluru Karnataka 560072, Moodalapalaya, KA, IN, 560072

Reports are private and handled manually. You can track submitted reports in Account. Sending a message does not subscribe you to emails.